Terms and Conditions

Terms and Conditions for Demandease.com

Last Updated: January 04, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website demandease.com (the "Website") and the AI-powered software-as-a-service platform (the "Platform") provided by Demandease, Inc. (referred to as "Demandease," "we," "us," or "our"). The Platform is designed to assist personal injury attorneys in managing client information, tracking case details, and generating demand letters (collectively, the "Services").

By accessing the Website, creating an account, or using the Services, you ("you," "your," or "User") agree to be bound by these Terms. If you are entering into these Terms on behalf of a law firm or other entity, you represent that you have the authority to bind such entity. If you do not agree to these Terms, do not access or use the Website or Services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Demandease. We may update these Terms from time to time by posting a new version on the Website. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

2. Description of Services

The Platform provides tools for personal injury attorneys to:

Store and manage client information and case details.
Track case progress.
Generate demand letters using AI-assisted templates.

The Services are provided on a subscription basis. We reserve the right to modify, suspend, or discontinue any feature of the Services at any time.

3. User Accounts and Eligibility

To use the Services, you must create an account and provide accurate information. You must be a licensed attorney or authorized representative of a law firm practicing in personal injury law. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Users must be at least 18 years old. You agree to notify us immediately of any unauthorized use of your account.

4. Subscription and Payment

Access to the Services requires a paid subscription. Fees are as displayed on the Website and are subject to change. Payments are processed through our third-party payment processor. Subscriptions auto-renew unless canceled. No refunds for partial periods except as required by law.

You are responsible for all taxes associated with your use of the Services.

5. License Grant

Subject to your compliance with these Terms and payment of fees, Demandease grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes as a personal injury law practice.

You may not:

Reverse engineer, decompile, or modify the Platform.
Use the Services for any unlawful purpose or in violation of professional ethics rules.
Share access with unauthorized users.

6. User Content and Data

You retain ownership of all data you upload or input into the Platform, including client information, case details, and generated documents ("User Content").

You grant Demandease a worldwide, royalty-free license to use, store, and process User Content solely to provide the Services.

Important: You are solely responsible for ensuring that User Content complies with all applicable laws, including attorney-client privilege, confidentiality obligations, and data protection regulations (such as HIPAA, if applicable). Demandease does not provide legal advice, and use of the Services does not create an attorney-client relationship with us.

Generated demand letters are based on templates and your inputs; you must review and verify all outputs for accuracy and compliance before use.

7. Confidentiality, Data Security, and HIPAA

Demandease implements and maintains reasonable administrative, technical, and physical safeguards designed to protect User Content, consistent with industry standards for similar services.

User Content may include sensitive information, such as protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) if medical records or health-related data are involved.

Personal injury law firms are generally not HIPAA "covered entities," but may act as "business associates" in certain circumstances (e.g., when handling PHI on behalf of a covered entity). If your use of the Services involves the creation, receipt, maintenance, or transmission of electronic PHI (ePHI) on behalf of a HIPAA covered entity, Demandease may qualify as a subcontractor business associate.

In such cases:

Demandease will enter into a separate Business Associate Agreement (BAA) with you upon request, which incorporates the required HIPAA obligations, including appropriate safeguards for ePHI, breach notification, and permitted uses/disclosures.
We will use and disclose ePHI only as permitted by the BAA, these Terms, or as required by law.
We will report any security incidents or breaches involving ePHI as required under HIPAA.

Demandease is not a covered entity under HIPAA and does not assume primary responsibility for your HIPAA compliance. You remain solely responsible for determining if HIPAA applies to your use of the Services, obtaining necessary authorizations for PHI, and complying with all applicable HIPAA rules (including executing BAAs with any downstream entities).

We will not access User Content except as necessary to provide the Services, investigate issues, respond to support requests, or as required by law.

8. Privacy

Our Privacy Policy, available on the Website, explains how we collect, use, and protect personal information. By using the Services, you consent to such processing.

9. Prohibited Uses

You agree not to:

Use the Services to store or process illegal content.
Upload or process PHI without ensuring appropriate compliance measures are in place.
Interfere with the Platform's operation.
Attempt to gain unauthorized access.
Use the Services in a way that violates ethical rules for attorneys.

10. Intellectual Property

The Platform, including all software, AI models, templates, and content provided by Demandease (excluding User Content), is owned by us or our licensors and protected by intellectual property laws.

No ownership rights are transferred to you.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Services will be error-free, secure, or uninterrupted. AI-generated outputs may contain inaccuracies; you are responsible for reviewing them.

Demandease is not engaged in the practice of law and does not provide legal advice. We make no representations regarding HIPAA compliance for your specific use case.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEMANDEASE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold Demandease harmless from any claims arising from your User Content (including any PHI), violation of these Terms, misuse of the Services, or your non-compliance with HIPAA or other laws.

14. Termination

We may terminate or suspend your access at any time for violation of these Terms or non-payment. Upon termination, your license ends, and you must cease using the Services. We will provide data export assistance for a reasonable period (subject to any BAA obligations regarding ePHI).

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [Your State, e.g., Delaware], without regard to conflict of laws principles. Any disputes shall be resolved in the courts of [Your County/City].

16. Miscellaneous

These Terms constitute the entire agreement. If any provision is unenforceable, the remainder remains in effect. No waiver is effective unless in writing.

For questions about HIPAA or to request a Business Associate Agreement, contact us at support@demandease.com.

Return and Refund Policy

Cancellation and Refund Policy

Demand Ease, LLC Last updated: February 14, 2026

This Cancellation and Refund Policy governs cancellations and any potential refunds for subscriptions to the Demand Ease platform under your Order Form and applicable agreement. By subscribing, you agree to these terms.

1. Subscription Term and Billing Overview

Subscriptions are billed monthly in advance, with the Subscription Fee due on the first calendar day of each month (or prorated for the first partial month if the Subscription Start Date falls mid-month, as detailed in your Order).
The Subscription Start Date is the earlier of: (a) 30/45/60 days after the Order Effective Date (depending on user count: 30 days for ≤10 users, 45 days for 11–50 users, 60 days for >50 users), or (b) the date Demand Ease, LLC first makes the Platform accessible to you in a pre-production environment per the attached Statement of Work (SOW) for Implementation Services.
Billing commences on the Subscription Start Date. The subscription term continues month-to-month unless terminated earlier per this policy or your agreement.
Upon each anniversary of the Subscription Start Date, Demand Ease, LLC may increase fees (not to exceed the greater of 5% or the CPI increase for the prior year), with notice provided (email suffices).

2. Cancellation

You may cancel your subscription at any time by providing written notice (email to support@demandease.comsuffices) or through the self-service billing section in your Demand Ease account (if available).
Cancellation takes effect at the end of the then-current monthly billing period. You will retain access through the end of the paid period, and no further charges will apply after that date.
There is no automatic annual commitment requiring full-year payment unless explicitly stated in your Order Form. However, due to the structure of monthly billing and potential implementation delays, early cancellation does not entitle you to refunds for any portion of fees already paid (see Section 3).
After cancellation, your account access will end at the conclusion of the final paid period. You remain responsible for any outstanding fees up to that date.

3. Refund Policy

General Rule: All Subscription Fees and other payments are non-refundable. This includes fees for partial months (after the initial prorated first month), implementation-related delays, or unused portions of any billing period.
No refunds or credits are provided for:
- Change of mind, reduced usage, or business needs.
- Dissatisfaction after the Subscription Start Date.
- Partial months or periods following the initial prorated charge.
- Any portion of fees paid in advance.
Limited Exceptions for Refunds:
- If Demand Ease, LLC materially breaches the agreement and fails to cure within 30 days of written notice from you, you may terminate and receive a pro-rated refund for any prepaid, unused fees from the termination date forward (calculated based on the remaining days in the affected billing periods).
- In the event of prolonged service unavailability or repeated critical issues attributable to Demand Ease, LLC (beyond any applicable SLA), we may, at our sole discretion, issue a pro-rated refund or credit for the impacted period.
- Refunds required by applicable law (e.g., statutory cooling-off periods in certain jurisdictions).
No 30-day or similar "money-back guarantee" applies unless separately stated in your Order Form.
Refunds (when approved) will be issued to the original payment method within 10–15 business days.

4. Charges for Case Data Retrieval After Cancellation

During your active subscription and through the end of your final paid billing period, you may use self-service tools (if available in the Platform) to export or download your case data (e.g., leads, records, reports, configurations) at no additional charge.
After cancellation (i.e., following the end of your final paid period), access to the Platform and self-service export features ends. Demand Ease, LLC may retain your case data for a limited period (typically 30 days, unless otherwise specified in your Order or required by law) to allow for potential retrieval requests.
Any request for case data retrieval or export after your access ends will incur charges to cover the costs of manual retrieval, formatting, secure delivery, and associated administrative efforts. These charges are non-refundable and will be quoted in advance based on factors such as:
- Volume/complexity of data requested.
- Time required for preparation.
- Delivery method (e.g., secure file transfer, custom formats).
Standard retrieval fees start at $150.00 per hour of engineering time, with a minimum charge of two (2) hours applied. Custom or expedited requests may incur higher fees.
To request post-cancellation case data retrieval:
1. Submit a written request to support@demandease.com within 30 days after cancellation.
2. Include details of the data needed and preferred format/delivery.
3. We will provide a quote for approval before proceeding.

Upon payment of the quoted fee, we will endeavor to deliver the data within a reasonable timeframe (typically 15–30 business days). Data not requested within the retention window may be permanently deleted in accordance with our data deletion practices.
These charges do not apply to data export during an active subscription or in cases where retrieval is required due to our material breach (see Section 3).

5. How to Cancel or Request a Refund / Data Retrieval

To cancel: Email support@demandease.com with your account details, or use the billing management tools in your account.
To request a refund (under an exception above) or case data retrieval: Submit a written request to support@demandease.com including:
- Account email and workspace/organization name.
- Relevant Order details and dates.
- Detailed reason and supporting evidence (for refunds) or data specifications (for retrieval).
Requests are reviewed within 5–10 business days. We may require additional information.

6. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension or termination of your account. We reserve the right to recover any associated costs (including processor fees).

7. Changes to This Policy

We may update this policy. The current version (with "Last updated" date) will be posted on our website. Continued use after changes constitutes acceptance.

8. Contact Us

Questions? Reach us at: Email: support@demandease.com

Thank you for choosing Demand Ease, LLC.